Testimonials from our Customers
“We bought a fantastic set of Flint & Flame knives from Chatsworth Country Fair. We had a minor issue but the customer service after sale was second to none, and resolved in no time! I would highly recommend Flint & Flame!”
“My new 20 piece Flint and Flame set arrived a couple of days ago and I am writing to tell you that I am delighted with them in every way.
The workmanship and quality are first class and they look great on my large solid oak work surface, where they are always immediately to hand and where they have already garnered admiring glances and comments.
Many thanks again for your generous and efficient service. I will have no hesitation in recommending Flint and Flame to friends and I look forward to improving my knife skills now that I no longer have any reason to blame anything except my own ability!”
Reg Green, Belgium
“Have just ordered an item including engraving and have found the service and price to be extremely good. Gentleman who we dealt with was very helpful and could not do enough to help.
We cannot wait to see husbands face when he opens the parcel. Would recommend this company to anyone and to top it all the knives are very well balanced and great to use. 10/10 on all fronts. Thanks to all”
“Hi Flint & Flame, In days where there are a lot mediocre products in the market place, I find this a refreshing note to write. I bought a complete set of Flint & Flame knives a few months ago and continue to be genuinely amazed with them!
They are not only visually beautiful, but also an absolute pleasure to use. My other kitchen knives are now completely obsolete, and flawed in comparison. I wish you continued success as more realise there brilliance.
Thank you – From a proud owner of your engineering.”
Roger Kent, Derby
“Just to say thank you for the speedy delivery. The knives look amazing, he will be thrilled. Great service I am sure to be back”
“I would like to write and show my appreciation of your service. I called Flint & Flame last week to order 3 knives for my son (I had ordered 2 knives for him just before I received your latest offer).
During the telephone conversation I mentioned that a cleaver I had purchased had a split handle and I asked how I could return it to you as it had a 30 year guarantee. I was totally surprised, when I opened my order, to find a replacement cleaver.
“I have been extremely pleased with my knives which I first encountered at the food festival in Oxford, and have no hesitation in recommending them to family and friends. Your recent service has enhanced my view of your company even more.”
Andy from Oxford
“I have to say I am incredibly impressed with how helpful you’ve been! The quality of the knives sell themselves but with the professionalism of yourselves I can assure you have a very loyal customer for life! I really appreciate everything you’ve done”
Corey from Hampshire
“I just wanted to thank you for the knife you engraved for me and had delivered in time for our wedding anniversary. He absolutely loved it, thank you very much for a great service.”
“Hi, just wanted to say thank you for my recent delivery of the carving set. I am absolutely delighted with it and the very efficient way in which you processed my order.”
“Thank you very much for the incredibly swift replacement, it arrived yesterday. Definitely a front runner for the Customer Service Awards 2015, if they exist! If they don’t then they should and you’d definitely win. Once again many thanks.”
Justin from Northumberland
“Absolutely superb well balanced quality knife set. Aesthetically wonderful to handle and very attractive in the knife block. These knives sell themselves as a ‘quality product’, the bonus is a supplier that has not lost the focus of good old fashioned customer service.
Whilst a considered purchase – a very pleasurable experience. I now have the full set and would not hesitate to recommend to others, you will not be disappointed!”
“Hi we would like to say thank you very much for the knives, they look fantastic and will make a lovely wedding gift”
A Happy Customer
“Hi Rob, sorry I have taken so long to say this but the knives arrived when you told me and they are exceptional. Thank you very much for all your help. If Flint and Flame ever do “special offers” I would love to know about them.
P.S. I’ve already cut my finger when showing people the knives.”
A Happy Customer
“Just want to say they (Flint & Flame) are the best knives I have ever bought and I have bought a few! I always show them when we have dinner parties. Fantastic knives.”
A Happy Customer
“I would like to … say that I think the Flint & Flame knives are amazing and whenever I am looking for a new knife you are the first company I consider.”
Jacob from Stroud
“I am the (no longer working) chef who purchased a set of 3 kitchen knives from you at Salisbury Christmas market. They are the best knives I have ever used.
The balance is perfect, no wobble or tilt to left or right, lovely sharp blades that sliced cleanly through the morning parrot fruit prep! And oh so comfy on my sprained wrist. The handles fit my hand perfectly (I am a size 7.5 glove) and they are so stylish. Your knives are functional, elegant and very tactile.
Were I using these knives in a professional kitchen, I should think one of the main benefits, aside from efficiency and a consistent result in prep, would be the anti-fatigue handle design, perfect for lady chefs. I have named these the Mercedes Benz of Knives! Thank you.
Karen Anne Chudley, Flint & Flame Customer
“Many thanks for the lovely Santoku knife which arrived so promptly on Friday. It is a chunkier knife than my old one, and possibly a bit heavier, but so beautifully balanced that I’m sure I’ll get used to it.
I really do appreciate this excellent service, and am most grateful for the replacement knife. I’m now saving up my pennies for the F&F prep knife and will be looking for one of your stands at the next county show or car event we go to!”
Patricia from Chester
“Great to meet you guys at the Abergavenny Food Fair. I brought the Santoku knife, carving set and of course the sharpener. I had to write to you to say how pleased I am with the knives, best ever! Happy Christmas to all at Flint and Flame!”
Margaret from Cardiff
“Just wanted to say thank you for such excellent service. I ordered a knife over the phone on Monday and it arrived the following day. Amazing! Thank you!”
Elizabeth from Southampton
“I would just like to say a big thank you for the orders that I have received over the past few months.
The deliveries have been super efficient, and its been a very nice surprise logging on to your website to purchase a few Christmas gifts to find some really good discounts, so we bought more.
I think every member of our family is going to be a proud owner of a Santoku knife.”
Bronwen Currie, Flint & Flame Customer
“Just like to say how impressed with the great customer service I’ve been given by you. Normally things like this are a total headache.”
Matt Clark, Flint & Flame Customer
“I received the knives today and love them…thank you so much. Completely sure my friend will love them too!
Just want to say what a very efficient service you run. I wasn’t expecting to order on Monday and have them delivered engraved by today!”
Samantha James from Enfield
“The knife arrived on Tuesday and I used it straight away. It is EXCELLENT as expected – a beautiful tool for the kitchen! Looking forward to my 4th purchase in the near future, my other knife collection has been knocked into second place!”
Neil from Sandhurst
‘While I am based in New Zealand I wanted to purchase knives as a gift from Flint & Flame for my brother who remains in the UK. There was a small admin hurdle to cross but Ian was quick to answer my queries ands facilitate the transaction with the delivery culminating this week. The customer service has been outstanding and while I have not used the knives personally my brother swears by them. It is so important that consumers support good business like this in these difficult times and I cannot recommend them enough.’
Emyr from New Zealand
‘My Wife & I would like to express our sincere gratitude to your Company.The service we have received from you has been exemplary.Refreshing in these modern virtual days.We will have no hesitation considering further purchases from yourselves.Very impressed.’
Chris from Hertfordshire