FLINT & FLAME – COMPLETE SATISFACTION GUARANTEE
In the unlikely event that you are not completely satisfied with your Flint & Flame purchase, Flint & Flame will make every effort to resolve the issue including taking (but not limited to) the following action…
Flint & Flame will, as a matter of course, make every effort to reach an agreement that is satisfactory to all parties.
Flint & Flame will make arrangements for the disputed product to be collected and returned to our Sussex offices. Flint and Flame may choose to examine a photograph, of any fault or issue, the customer can provide by text or e-mail to review and expedite a resolution.
Flint & Flame will conduct a speedy review of the product and make any recommendation considered necessary.
Flint & Flame will liaise with you in the anticipation of reaching a satisfactory resolution.
Flint & Flame will, if necessary, exchange items, however this process will be conducted just once. If the exchanged item continues to be considered unsatisfactory you will have the following three options:
1.Partial refund or other compensation on a case-by-case basis as a final resolution.
2.Full refund, Flint and Flame will arrange for collection of goods.
3.With respect to the knife sets, should the fault or defect relate to one or a few of the knives in the set, Flint & Flame will replace the knives individually.
Flint & Flame will keep you advised with the status of the warranty process with regular contact by e-mail or telephone. The above does not affect your statutory rights.
If destroyed by fire, flood, storm, earthquake, misuse, commercial application, neglect, accident or altered in any such was that its performance is affected, it will be replaced for ½ of the current retail price plus S/H*.
* All prices are subject to change. A Returns Authorisation number (RA) is required in the unlikely event a return is necessary: please return in a box with proper packaging material. Contact Flint and Flame to obtain a RA number. Flint and Flame cannot be held liable for merchandise damaged in transit caused by improper packaging. Shears, sharpeners, universal knife blocks and chopping boards are not knives and therefore are not subject to the 35 year warranty.
Warranty applies to all Flint and Flame knives purchased from a Flint and Flame representative, approved supplier or retailer.