FLINT & FLAME – COMPLETE SATISFACTION GUARANTEE

In the unlikely event that you are not completely satisfied with your Flint & Flame purchase, Flint & Flame will make every effort to resolve the issue including taking (but not limited to) the following action…

Flint & Flame will, as a matter of course, make every effort to reach an agreement that is satisfactory to all parties.

Flint & Flame will make arrangements for the disputed product to be collected and returned to our Sussex offices. Flint and Flame may choose to examine a photograph, of any fault or issue, the customer can provide by text or e-mail to review and expedite a resolution.

Flint & Flame will conduct a speedy review of the product and make any recommendation considered necessary.

Flint & Flame will liaise with you in the anticipation of reaching a satisfactory resolution.

Flint & Flame will, if necessary, exchange items, however this process will be conducted just once. If the exchanged item continues to be considered unsatisfactory you will have the following three options:

1.Partial refund or other compensation on a case-by-case basis as a final resolution.

2.Full refund, Flint and Flame will arrange for collection of goods.

3.With respect to the knife sets, should the fault or defect relate to one or a few of the knives in the set, Flint & Flame will replace the knives individually.

Flint & Flame will keep you advised with the status of the warranty process with regular contact by e-mail or telephone. The above does not affect your statutory rights.

Hazard Warranty:

If destroyed by fire, flood, storm, earthquake, misuse, commercial application, neglect, accident or altered in any such was that its performance is affected, it will be replaced for ½ of the current retail price plus S/H*.

* All prices are subject to change. A Returns Authorisation number (RA) is required in the unlikely event a return is necessary: please return in a box with proper packaging material. Contact Flint and Flame to obtain a RA number. Flint and Flame cannot be held liable for merchandise damaged in transit caused by improper packaging.

Warranty applies to all Flint and Flame knives purchased from a Flint and Flame representative, approved supplier or retailer.



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